We’ve already told you that we are now planning for the major initiatives we are going to undertake in the financial year April 2018 to March 2019 .
We want to do some external repairs and decorations to Jerome House which is beginning to look a bit jaded. And if the budget permits we also like to refurbish the common areas at 34 Chalcot Crescent. We will also continue with our programme of upgrading kitchens and bathrooms and improving fire detection and safety in our residences.
We are going to review our policies on data protection and lettings (how and to whom we let our accommodation) and look at our internal processes and IT so we can improve our services to you. And we want to continue to bear down on our costs whilst achieving efficiency savings.
We want to continue and expand our social programme.
And you can contribute to our plans by letting us know your ideas and how you think Zebra should develop in the forthcoming year.
RESIDENT ENGAGEMENT POLICY
In November our Board agreed a new “Zebra Resident Engagement Policy” and we are all keen for any thoughts, ideas, and inputs from Zebra residents. The new policy is on the blog now.
After 12 years Alex Adjei, Finance Officer, has left Zebra. We are all very sorry to see him go but all good things come to an end. We wish him every success in his future career. And welcome to Joshua Fagunwa, who joins us to replace Alex in the Finance team.
Zebra has always made the health and safety of our residents our top priority. The first thing our Board reviews at every meeting is a report detailing the actions we are taking to deliver the safest possible environments to residents. The terrible Grenfell Tower tragedy has refocussed everyone on the dangers of fire in residential buildings.
Over the last two weeks we’ve been holding fire drills, which we carry out every 6 months, at all of our residences. Our advice to residents, when the fire alarms have been activated, is that they must evacuate the buildings. Can we thank you all for your co-operation in evacuating the buildings when asked to do as part of these recent drills.
We’ve blogged very little over the Summer and Autumn because we’ve been exceptionally busy but as winter draws on (and well done anyone understanding this music hall English joke) we intend to get back to regular postings.
Alex Stewart is now the permanent Head of Zebra Maintenance and residents are likely to run into him regularly. Bart left and has been replaced by Michael Christopher – on the maintenance team. All the maintenance team carry ID and they all now have Zebra logo’d workwear.
Steve and Lisa are now back at work after having periods of sick leave and Alex Adjei is away on paternity leave. Sass Ezekiel is our acting Finance Director. These staff issues and changes partly explain our “busy” summer.
We’ve had a new ‘phone system installed, and this is causing us problems because it “hangs up” on callers. This is annoying and frustrating, and we are trying very hard to get it fixed.
And we now have a new chair of Zebra, Richard Kennedy and a new vice-chair, Emily Orme.
We’ll be closed all day on 7 December 2017 for staff meetings and training.
And the office will be closed for our Christmas holiday from Friday 22 December 2017 at 12.30pm until Monday 2 January 2018 at 9.30 am. Our normal “out of hours service” will be in operation over this time to deal with any emergencies.
The re-roofing works completed in October and were followed by external re-decoration. These works should complete by the end of November and the scaffold then removed. We’ve not painted all the ground and lower ground floors because we don’t want to do this over the winter. However the painters will return in April to re-decorate these areas and it won’t however be necessary to put up the scaffolding again. Before the decorators leave we’ve asked them to touch-up the paint work in the halls and staircases.
Demand for the guest room has diminished and as a result we are converting into a studio flat for permanent letting.
RESIDENT ENGAGEMENT POLICY
Our Board has just reviewed a new “Zebra Resident Engagement Policy” and we are all keen for any thoughts, ideas, and inputs from Zebra residents. The new policy is on the blog now.
If you have any comments let us know on firstname.lastname@example.org