Like most businesses, we know that our success lies in delivering excellent service to you, our customer. Our customer service charter sets out our commitment to provide you, our customer, with the service you can expect.
We are a “not for profit” organisation that has the needs of our residents at the forefront of everything we do. We provide quality, value for money housing and support services to international post graduate students and their families. We are a “registered provider” and are regulated by the Government’s Regulator of Social Housing.
If fire breaks out in your flat
To be able to contact us between 9.30am and 5.00pm on normal working days (10.00am and 5.00pm on Fridays)
Our staff to answer our phones or see you in person as soon as possible.
We welcome all constructive feedback because it helps to improve our service. And if we’ve done something wrong then we want to put it right and learn from the experience.
We carry out regular telephone surveys to ensure that our maintenance and cleaning services are meeting your needs. We carry out a major survey of residents’ views every two years and all residents are invited to participate. Our Board of management receives regular reports on resident feedback.
All customers have the right to raise concerns and make legitimate complaints and expect that the issues raised will be handled in a fair, confidential and responsive manner, free from repercussion or prejudice. If you wish to raise a formal complaint please ask for a copy of our complaints procedure or just go to our website where what to do is clearly explained.